FREROLUX · FAQ
Frequently asked questions
Everything you need to know before buying at FREROLUX.
What is FREROLUX?
FREROLUX is a Spanish online store for small appliances, home organisation, smart lighting and smart home / home automation.
Which countries does FREROLUX ship to?
We ship to Spain, Portugal, France, Germany, Italy, the Netherlands, Belgium, the United Kingdom and the United Arab Emirates. Cost and delivery time are calculated before payment.
How long does shipping take?
In Spain shipping is free and takes 2–4 working days. For other countries, the delivery time is shown before you confirm the order.
Can I return a product?
Yes. You have 30 calendar days from delivery to return it. You can request a return from “My orders” or by writing to frerolux@frerolux.com.
What warranty do the products have?
New products have a 3-year legal warranty for lack of conformity. If something fails, we handle the repair or replacement.
Which payment methods do you accept?
Card, Bizum, Apple Pay, Google Pay, Klarna and Amazon Pay, through Stripe. Payment is processed inside the website.
¿No encuentras tu respuesta? Escríbenos.